Work with Base

Imagine building a product that sparks a revolution and makes millions of people worldwide more productive. That's the kind of opportunity we're offering at Base. Join the team.

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Life-Changing Careers

We have an ambitious vision for the future and a growing, highly talented team. We want the time you spend with Base to transform the trajectory of your career.

 
 

Product Support Specialist

We’re looking for a Product Support Specialist in our Mountain View office. You will be the first point of contact for our users and help serve as the voice of the company. We’re looking for smart, engaging, and dynamic people who learn quickly and have a passion for technology.

If you’re looking to kickstart your career by joining one of the fastest-growing startups in the Valley, we want to hear from you!

Expectations


  • Assist current and potential Base users in understanding the product, its features and how it can best be used to grow their business.
  • Provide product demonstrations and webinars for prospective and current users to help them understand how to get the most out of Base.
  • Manage and resolve support requests over the phone or email.
  • Update or create support articles for new features.
  • Work with users to identify, troubleshoot and resolve issues as well as collect feedback.
  • Work side-by-side with our Product Engineering team to improve Base.
  • Provide a positive, personalized experience to each customer who reaches out to us.

Requirements


  • MOST IMPORTANT—You possess strong written and verbal communication skills.
  • You're a self starter and are driven to conquer projects outside of your core responsibilities.
  • You’re analytically-minded, and are able to prioritize workloads and adjust as situations change.
  • You enjoy helping others and appreciate the challenge of solving technology related problems.
  • You're excited about learning and technology in a rapidly growing environment.
  • You engage well with others and remain calm under pressure.

Bonus Skills you may have


  • Experience using Microsoft Excel
  • Experience using a CRM solution and an understanding of the SaaS marketspace
  • Knowledge of various mobile platforms: iOS, Android, and Windows Mobile
  • Familiarity with RESTful API, Chrome Dev Tools, and various web technologies
 

What We Offer

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    Casual, fun and very approachable work environment.

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    We’re a dynamic and smart team that you’ll love working with.

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    Medical, dental and vision benefits.

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    Fully-stocked kitchen with great coffee and healthy snacks.

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    Personal development funds.

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    Flexible hours and vacation time.

 

Join the Base team

  • - -
  • Do you have any prior support experience?
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