Customer Experiences that Drive Results

An essential introduction to 4 customer experience KPIs and how to implement them in your business
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The 4 Customer Experience KPIs

Both sales and support teams play a vital role in determining whether or not customer experience will influence key revenue drivers.

Customer Experience KPIs Include:

  • Acquisition - Optimized customer experiences drive 5-10% growth in just 2-3 years.
  • Customer Satisfaction - 72% of satisfied customers share their experience with 6+ people.
  • Growth - Existing clients spend 31% more than new customers.
  • Retention - Increasing retention by 5% boosts profits by as much as 95%.