WEBINAR REPLAY

Strategies to Improve Customer Experience with Sales & Support Alignment

Base + Zendesk

#SalesXSupport

Base + Zendesk

About the Webinar 

Customer experience will overtake both price and product as the most important company differentiator by 2020. During this webinar, attendees will hear from experts at Zendesk, YCharts and Base about how the foremost customer-facing teams, sales and support, can work together to create cohesive and delightful customer experiences.

You’ll Learn…
  • How to spot opportunities for sales + support alignment
  • Ways that sales and support can impact each other’s KPIs
  • Tips and tools to incentivize and unite these two departments

 

Meet the Speakers

 

Billy Robbins
Jo-Anne Rodriguez
James Han

Billy Robbins

Director of Sales Technology Alliances, Zendesk

Billy is responsible for helping drive key growth initiatives through partnerships and integrated technologies at Zendesk. He focuses on the intersection of software and business to enhance sales team productivity, collaboration and performance.

Jo-Anne Rodriguez

Head of Product Support, Base

Jo manages the product, technical and enterprise support teams at Base. She’s responsible for ensuring that these teams take advantage of every opportunity to delight and discovering new and creative ways to improve the customer experience.

James Han

Director of Customer Success, YCharts

James oversees customer experience across the sales, support, customer service teams at YCharts. In doing so, James is responsible for uniting and enabling these teams using the appropriate processes, tools, strategies and more.