Customer experience will overtake both price and product as the most important company differentiator by 2020. During this webinar, attendees will hear from experts at Zendesk, YCharts and Base about how the foremost customer-facing teams, sales and support, can work together to create cohesive and delightful customer experiences.
Director of Sales Technology Alliances, Zendesk
Billy is responsible for helping drive key growth initiatives through partnerships and integrated technologies at Zendesk. He focuses on the intersection of software and business to enhance sales team productivity, collaboration and performance.
Head of Product Support, Base
Jo manages the product, technical and enterprise support teams at Base. She’s responsible for ensuring that these teams take advantage of every opportunity to delight and discovering new and creative ways to improve the customer experience.
Director of Customer Success, YCharts
James oversees customer experience across the sales, support, customer service teams at YCharts. In doing so, James is responsible for uniting and enabling these teams using the appropriate processes, tools, strategies and more.